Privacy Policy

At QLD Concrete Sealing, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services.

1. Information We Collect

We collect the following personal information through our website forms and communication channels:

• Full name
• Phone number
• Email address
• Property address
• Project details and photos (when provided)

We do not intentionally collect sensitive information such as financial details, health records, or government identifiers.

2. Purpose of Data Collection

The personal information we collect is used for the following purposes:

• To provide and deliver our concrete sealing and resurfacing services
• To prepare and send quotes, invoices, and warranty documentation
• To respond to enquiries or requests submitted via our contact forms
• To communicate project updates, scheduling, and follow-ups
• To improve our services and customer experience

3. How We Store Your Information

Your personal information is stored securely in encrypted, access-controlled databases hosted by trusted third-party providers. We take reasonable steps to protect your data from unauthorised access, modification, disclosure, or destruction.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Email and communication platforms (for sending quotes, invoices, and updates)
• Customer relationship management (CRM) systems
• Accounting and invoicing software
• Analytics and advertising platforms

These providers are obligated to protect your information and only use it for the purposes we specify. We do not sell your personal information to any third party.

5. Data Retention

We retain your personal information for up to 10 years to support warranty obligations, comply with legal and tax requirements, and maintain records of completed work. You may request earlier deletion of your data where it is no longer required for these purposes.

6. Advertising and Analytics

We use advertising and analytics technologies to improve our website and marketing efforts, including:

• Google Analytics and Google Tag Manager
• Meta (Facebook) Pixel
• Microsoft Clarity

These tools may collect anonymised data about your browsing behaviour, device type, and interactions with our website. You can manage cookie preferences through your browser settings. For more details, see our Terms of Service.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Where changes are significant, we will notify affected individuals via email.